Terms of Service

Eligibility and who may use the service

Users must be legally capable of entering into contracts in Malaysia. Individuals under local age restrictions should use the service only through an authorised adult. Example scenario: a foreign buyer may use FlatNowDeal if they can provide required identification and comply with local property rules.

You must be of legal contracting age in Malaysia to use FlatNowDeal services directly. Minors should be represented by a parent, guardian or appointed legal representative with appropriate documentation.

Services must be used for lawful purposes related to apartment transactions. Users may not submit fraudulent documents or attempt to misuse the platform to conceal illicit ownership. Case example: an attempt to register forged transfer documents will lead to suspension and reporting to authorities.

FlatNowDeal provides services focused on Malaysia (MY). Some features may be restricted for users located in jurisdictions where local law prohibits our services. If you are outside Malaysia, you remain responsible for complying with local requirements.

Account responsibilities

Account holders must provide accurate information and keep it current. Accounts are used to manage files, share documents and collaborate with solicitors and transaction parties. Example: correct banking details are essential for settlement coordination.

You agree to maintain truthful and accurate account information. If inaccuracies are discovered, FlatNowDeal may suspend related actions until corrected to avoid transaction errors.

Protect your account credentials. Use strong passwords and enable multi-factor authentication where available. If you suspect unauthorised access, notify us immediately and follow our compromised account instructions.

Accounts are personal and non-transferable except by explicit written agreement with FlatNowDeal. Scenario: when a company takes over a residential collection, a formal assignment process is required to transfer account access.

If you believe your account has been compromised, contact FlatNowDeal immediately via the contact channels listed below. In practice we lock affected accounts, audit recent activity and assist with remediation.

FlatNowDeal may suspend access for violations or security concerns. Suspension may be temporary while issues are contribute; we will notify affected users and provide steps for reinstatement where applicable.

Scope of services

FlatNowDeal offers document review, contract drafting assistance, conveyancing coordination and advisory services related to apartment transactions. Services are provided by qualified personnel and may include collaboration with external solicitors and licensed agents in Malaysia. Example case: we assist a landlord in preparing a tenancy-backed assignment and coordinate stamping and registration tasks.

We may modify, add or remove services as needed. When changes materially affect subscribed services, we will notify users with details and transition options. Example: the introduction of a new escrow integration included guidance on migration from prior payment methods.

While we aim for continuous availability, interruptions may occur for maintenance or third-party outages. We provide status updates and case-based contingency guidance for time-sensitive transactions such as settlement deadlines.

User conduct rules

Users must follow rules to maintain a safe, lawful and collaborative environment. The following list outlines prohibited and expected behaviours with examples.

• Do not submit forged or fraudulent documents; files suspected of fraud will be suspended and reported.
• Do not attempt unauthorised access to other users' accounts or files.
• Provide accurate information when interacting with agents and third parties to avoid transaction delays.
• Respect privacy and confidentiality of other parties; do not share sensitive documents outside of authorised channels.
• Use the platform only for permitted transaction purposes; commercial misuse requires prior written approval.
• Cooperate with FlatNowDeal contribute into security incidents or policy breaches.
• Follow documented procedures for document stamping, e-filing and settlement coordination to ensure compliance with local practices.

User-submitted content

User-submitted content includes documents, messages and any materials uploaded to FlatNowDeal. You remain responsible for the content you provide and must have the right to upload it.

You retain ownership of your uploaded documents subject to any third-party rights. By uploading, you represent that you have authority to provide the content and that it does not infringe third-party rights.

By uploading content you grant FlatNowDeal a limited licence to use, store, transmit and display the material for the purpose of providing services and related support, including sharing with authorised counterparties in a transaction.

You are responsible for ensuring documents are accurate and complete. FlatNowDeal may provide checks and redlines but final responsibility for legal validity rests with the parties and their legal representatives.

We may remove content that violates these terms or applicable law. In enforcement scenarios, removal may be immediate and we will follow up with the affected user explaining the action and any remediation steps.

Intellectual property

FlatNowDeal and its licensors own intellectual property in the site, platform and associated materials. Users are granted a limited licence to access and use the materials for permitted transactional purposes.

• Do not copy, distribute or create derivative works from site code or design without permission.
• Do not use FlatNowDeal branding or activity in a way that suggests endorsement without consent.
• Respect third-party copyrights and only upload materials you are authorised to share.

Paid services and billing

FlatNowDeal offers both free and paid services. Paid services include advanced document drafting, priority coordination and escrow facilitation. Pricing and scope are provided prior to engagement in a service proposal.

Pricing is set out in service proposals or invoices. Prices are quoted in Malaysian ringgit unless otherwise stated and are subject to applicable taxes and fees. Example scenario: a priority conveyancing package includes defined milestones and cost breakdowns.

Payments are accepted via specified payment channels. Where we act as facilitator for escrow or settlement payments, funds will be processed by the designated payment partner under their terms. Evidence of payment must be retained for audit purposes.

Subscription services, where offered, are billed on the stated recurring schedule. Users may cancel subscriptions following the cancellation procedure; termination does not remove obligations for fees already incurred.

Refunds, if available, are handled according to the specific paid service terms. Refund considerations take into account work performed and third-party costs incurred. Example: partial refund may apply if a drafting task remains unstarted and no third-party fees were charged.

Users may cancel services in accordance with the cancellation terms in their engagement. For time-sensitive tasks, cancellation should be communicated promptly to avoid missed deadlines.

Users are responsible for any taxes or duties applicable to services. FlatNowDeal will indicate VAT/GST or other tax treatment on invoices where required.

We may adjust pricing for future engagements with notice. Existing contracts will be honoured under their stated terms unless mutually agreed otherwise.

Non-payment may result in suspension of services and referral to collection processes. We will provide notice and an opportunity to resolve payment issues before escalating.

Disclaimer

Information provided by FlatNowDeal is for general guidance and based on the facts you provide. It does not replace personalised legal advice tailored to all circumstances. We describe scenarios and examples to illustrate typical outcomes, but individual results depend on specific facts and applicable law.

Limitation of liability

To the fullest extent permitted by law, FlatNowDeal's liability for direct damages arising from use of the service is limited to fees paid for the specific service that gave rise to the claim. This limitation reflects the commercial arrangements and the practical nature of transactional legal support.

Third-party services

Third-party services integrated with FlatNowDeal (for example, banks or valuation firms) operate under their own terms. We are not responsible for third-party decisions, delays or service failures, though we may assist with coordination and documentation in practical scenarios.

Termination and suspension

We may suspend or terminate access for breach of terms or security reasons. Users may terminate their engagement following agreed notice terms in their service agreement. Termination procedures vary by service type.

Upon termination, access to files may be restricted and outstanding fees remain payable. FlatNowDeal will provide instructions on data retrieval and transfer where appropriate, with examples of typical timelines for document export.

Privacy and data protection

Our privacy practices are described in the FlatNowDeal Privacy Policy, which forms part of these terms. The policy explains how we collect, use and store personal data in the context of apartment transactions and related services.

Communications and notices

Notices and communications may be sent electronically, including email or messages within the FlatNowDeal platform. For formal notices, address details listed in these terms should be used. Example: notice of dispute resolution must follow the procedure set out in the disputes section.

Changes to these terms

We may revise these terms to reflect service changes or legal requirements. Material changes will be communicated with reasonable notice and examples of how they may impact ongoing engagements.

Governing law

These terms are governed by the laws of Malaysia. In practical cases, local statutes and property rules applicable to a specific property will govern the transaction steps.

Dispute resolution

Disputes should be raised promptly through our contact channels. We encourage early case-based resolution through mediation or negotiation. If unresolved, disputes may proceed to the relevant Malaysian courts as specified in the service agreement.